Customer service

Our customer service is available from Monday to Friday from 10:30 am to 7:00 pm.

info@concierges.com

Taxes

All prices include value added tax (VAT) applicable in Spain.

We do not ship to the Canary Islands and Balearic Islands, due to high transport costs.

Delivery time

The usual delivery time is 24-48 hours. The delivery times indicated on the products and in the shopping basket are informative and based on the average calculated in working days. In no case do they represent a commitment to deliver on the date specified. Occasionally there may be longer delays, in which case the customer may unilaterally withdraw from the order, and the amounts paid for the order will be refunded and the parties agree that no claim for damages, present or future, direct or indirect, or under the modalities of consequential damages or loss of profit, shall be accepted.

You can call us by phone or contact us via e-mail for a closer approximation to confirm stocks and delivery forecasts.

Returns

Up to 15 days after purchase. 100% refund of the amount of the products.

To do so, simply send the goods to the following address: C/ Mestre Nicolau 26, 07181 Palmanova, IB, postage paid, and as soon as we validate that the products are unused, in perfect condition and with their original label and packaging, we will refund 100% of the amount of the products by bank transfer or VISA, depending on the chosen method of payment.

The start of the withdrawal period begins upon receipt of the goods.

Delivery of goods

Upon receipt of the order, you must check its contents before signing the delivery note. If this is not possible, you must write ‘OK unless checked’.

In case you detect an error and the products received do not correspond to those you have purchased, you must reject the package and notify us of the error within 24 hours. In this case we will send a courier to collect the order and correct the error.

The customer will have to check the condition of the goods on receipt and in case of damage or missing product, the customer will have to refuse the order or put reservations and relevant remarks on the delivery note of the carrier and inform us by e-mail within 24 hours after delivery.

Prices and availability of products

Prices are valid, except for typographical errors, while stocks last.

The availability shown in products, order form and purchase process is informative. In the case of running out of stock of a product ordered by the customer, will be informed of the new estimated delivery time and the customer can choose whether, want the product or refund the purchase price. If it is not possible to quickly replenish the stock of a product, the amount paid will be refunded directly by the same means of payment used by the customer.

Orders paid by bank transfer will have 48 hours to be paid. After this time, the order may be cancelled and the price and offer may not be maintained.

In the event of running out of stock of a promotional gift product, a product with similar characteristics will be sent.

Shipping costs.

Shipping costs will be added to the end of your order, varying according to geographical location and volume of the package.

The shop will manage the shipment as quickly as possible. From the moment we have the merchandise prepared, packed and labelled in our logistics centre, the courier company will deliver it to you within a maximum of 48 hours.

Use of cookies

For the use of some functionalities of the web page it is necessary the use of

cookies. Cookies are used to add products to your shopping cart to enable you to make a purchase.

They are also used to personalise the navigation of each user.

If you wish, you can configure your browser to be notified on screen of the reception of cookies and to prevent their installation on your hard drive. Please consult the instructions and manuals of your browser for further information.

Guarantee

In accordance with the provisions of Royal Legislative Decree 1 / 2007 all products have a two-year warranty from the date of delivery. If you need to make use of the warranty you should contact our customer service department at 871973046 and we will help you with the management of the same. Defects or damage due to incorrect use or handling of the material or wear and tear caused by normal use are not included in this warranty.

User reviews on products

The responsibility of the comments are property and responsibility of their authors, however, the customer service despite not being able to validate the veracity of the same reviews and responds periodically.

Translated with DeepL.com (free version)